Refund Policy

1. When you get a refund

You can request a full refund of your plan fee if you did the work and did not earn, in either of these cases:

• Your work was approved but not paid. A reviewer approved your answers, but the reward never reached your wallet.
• There were not enough calculations. You were ready to work, but we did not have enough math tasks available for you to earn on your plan.

You must ask while your plan is active, and your account must be in good standing.

2. Payment problems

We will always refund you, at any time, if:

• You were charged but your plan was not activated and we cannot activate it.
• You were charged twice for the same plan.
• You were charged the wrong amount.

In most of these cases, we will first try to activate your plan straight away.

3. When a refund is not available

• You did not do any tasks on the plan, or you changed your mind.
• Your work was rejected because the answer was wrong or the working was missing or copied.
• You have already been paid for your approved work.
• The account was closed for fraud, duplicate accounts or referral abuse.

4. How to ask for a refund

1. Email support@malimines.com from the email address on your account, or use the Help Centre.
2. Include the M-Pesa confirmation code, the phone number you paid with and the plan name.
3. Tell us which case applies: approved work not paid, or not enough calculations.

We check your task history before deciding. We reply within 24 hours and make a decision within 3 working days.

5. How refunds are paid

• Approved refunds are sent to the M-Pesa number that made the payment.
• Refunds are usually received within 3 working days of approval.
• Your plan is cancelled when the refund is sent. You keep free access to the classroom.

6. Upgrading your plan

When you upgrade, you pay the amount shown at checkout and the new daily cap applies immediately. The rules above apply to each payment separately.

7. Your legal rights

This policy does not affect your rights under the Consumer Protection Act of Kenya. See also our Terms of Service.